top of page

Privacy Policy

Effective Date: 01/01/2024

PrimeLSA (“PrimeLSA,” “we,” “us,” or “our”) is committed to respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information, including any phone number or other data you provide to us. It also explains your rights and choices regarding our use of your information.

1. Scope of This Policy

This Privacy Policy applies to:

  • Personal information we collect when you visit or interact with our website(s), including https://primelsa.ai.

  • Information you provide to us during onboarding, form submissions, contracts, or through any other communication channels (e.g., phone calls or SMS).

  • Our SMS and call-related services (including call tracking, forwarding, and automated notifications).

By using our services or providing us with personal information, you consent to the practices described in this policy.

2. Information We Collect

  1. Contact Information: This may include name, email address, phone number(s), and mailing address.

  2. Business Information: If you represent a business, we may collect details about your organization, such as business name, services, and address.

  3. Call and SMS Data: We track or record calls and SMS messages as part of our Local Service Ads (LSA) optimization services. This data may include:

    • Caller Phone Number or Text Message Origin

    • Time and Date of Calls/Messages

    • Call Duration and Forwarding Details

    • Call Recordings and Transcriptions (if applicable)

  4. Website Usage Information: Through cookies or similar technologies, we may collect details on how you interact with our website (e.g., pages visited, browser type, IP address).

  5. Payment Details (If Applicable): If you pay us for services, we (or our payment processors) may collect billing and financial information needed to process transactions.

3. How We Use Your Information

3.1 Service Provision

  • Local Service Ad Optimization: We use your data (including phone numbers) to set up call tracking, forwarding, and SMS notifications, ensuring you receive leads from your advertisements.

  • Call/SMS Analysis: We may record or transcribe inbound calls or messages to assess lead quality, measure performance, or provide summarized insights to our clients.

3.2 Communication

  • Automated Notifications: We send SMS or calls to notify you or your designated recipients about new leads, campaign updates, or related service information.

  • Consent: By submitting your phone number on our onboarding forms or contracts, you agree to receive these automated notifications. You can opt out at any time by replying “STOP,” or by contacting us directly.

3.3 Business Operations

  • Data Analytics: We analyze usage data to improve our website and services.

  • Customer Support: We access personal information to assist with inquiries or technical issues.

  • Legal Compliance: We may use or disclose data as required by law or to protect our rights or the safety of others.

​​

4. Sharing Your Information

We do not sell or share your personal mobile information with third parties for marketing purposes. We only share personal data under the following circumstances:

  1. Service Providers: Trusted vendors who help us operate our business (e.g., cloud hosting, payment processors, analytics tools). These vendors are obligated to keep your information confidential and use it solely for the services requested.

  2. Legal and Regulatory: If required to comply with legal obligations or respond to valid requests (e.g., subpoena, court order, or government regulation).

  3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction; we will ensure the receiving entity upholds the same privacy standards.

5. Retention and Security

  • Data Retention: We retain personal information, call recordings, and SMS data as long as necessary to fulfill our services or comply with legal requirements. Once no longer needed, we securely delete or anonymize it.

  • Security Measures: We implement industry-standard safeguards (e.g., encryption, access controls) to protect your data from unauthorized access, alteration, or disclosure.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to enhance your website experience and gather usage statistics. You can disable cookies via your browser settings, but note that some site features may not function properly if cookies are disabled.

7. Your Rights and Choices

  1. Opt-Out of SMS: Reply “STOP” to any of our SMS messages or contact us at (provide email/phone) to stop receiving automated texts.

  2. Access and Correction: You have the right to request access to the personal information we hold about you and request corrections if it’s inaccurate.

  3. Deletion: In certain circumstances, you may request that we delete your personal data. However, we may be required to retain data for legal or contractual reasons.

  4. Cookies: You can control or disable cookies in your browser. This may affect website functionality.

8. International Data Transfers

If you access our services from outside the United States, be aware that your information may be transferred to and processed in the U.S. We take appropriate measures to ensure adequate protection for personal data transferred internationally.

9. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, contact us at (provide email/phone) so we can remove it.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when revisions were last made. Any changes become effective when we post the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise any applicable data rights, please contact us at:

PrimeLSA
Address: 6887 Helen Toland Street, Las Vegas, NV , 89113
Email: info@primelsa.ai

bottom of page